FOR END-USERS IN NORTH AND SOUTH AMERICA

Before attempting to process any product for replacement we highly recommend you visit the appropriate help sites for assistance in solving whatever problem you are experiencing. All products processed for return are thoroughly tested and will be returned as-is if found to be fully functional.

For Customers outside the Americas please refer to Palit's Worldwide site for insturctions:
http://www.palit.biz/main/rma.php?lang=en

AMD-based video cards
http://support.ati.com

nVidia-based video cards
http://www.nvidia.com/page/support.html

Products within their original warranty period
All Palit products are covered under warranty from the original distributor or retailer. Please verify that your product is no longer within the initial warranty period from your place of purchase before processing your manufacturer warranty with us directly. All products within their initial warranty period covered by the place of purchase will be returned. Must provide a copy of the original invoice. Please note that we upgraded our policy to 2 years warranty on June 1st 2010. Will only apply for USA/Canada unless stated otherwise.

Products outside the initial warranty period
If your Palit product is outside of its initial warranty period, as covered by the original place of purchase, but if it is within the manufacturer warranty period (two years warranty from date of purchase on or after June 1st 2010 and 1 year if before June 1st 2010) you may fill in an RMA request form for instructions on how to return the defective product for repair or replacement.  

Products that is discontinued or unavailable
If product is sent back due to defective and is (two years warranty from date of purchase on or after June 1st 2010 and 1 year if before June 1st 2010) but is discontinued or no longer available, then Palit will provide replacement equal (by performance) or greater (by performance). For further questions regarding this please contact us immediately.

Void of warranty
If product is sent back without serial number (locate in the back your graphic card that starts with S/N) or VOID of Warranty Seal is removed or broken, then either one of those condition will void the warranty. Please contact your merchant immediately if either one of those condition apply to your newly purchased product.

RMA Request Form
http://www.palit.biz/us/rma/rma.php

*IMPORTANT NOTICE*
Please provide a copy of the original invoice which should include the date that it was purchased. If you purchase from a reseller or through a 3rd party, please make sure to get a copy of their original invoice and not the current invoice from that reseller or 3rd party. Also, RMA product that is received without an RMA number will not be accepted and will be returned immediately.  

Contact Us
Please contact us if you have question regarding you RMA, Terms and Condition, or anything related to Palit products.
Office hours: Monday-Friday 9am to 5:30pm Pacific Standard Time
Call us Toll Free at 1-877-934-7932
Email us GRACOM_RMA@live.com